Where's my Spam?

This help article will look at all the features, notifications and screens that help you manage your Spam. It will also explain what you can do if you feel an email received should have been treated as Spam.

Spam Notifications

Spam Notifications

Your company administrator will define when the quarantine reports are supplied. This will vary widely from company to company depending on their unique operating requirements. At Mailsphere we recommend that you set up two Spam notifications during normal business days so that any legitimate emails that have been treated as Spam can be identified within the same working day.

Is this Spam or not?

Is this Spam or not?

Each email that has been identified as Spam since the last notification was sent is listed in the Quarantine Report. This allows the intended recipient to see the following:

  1. Who sent the email
  2. What the subject line of the email is
  3. Whether to view the email by opening it within the Mailsphere Portal
  4. Whether to deliver it to their email inbox

 

 

Managing your Spam in the portal

Managing your Spam in the portal

All your Spam is found under the Spam menu option. From here you can view new or old Spam and decide whether to release an email, so that it is delivered to your inbox, or download an individual item if you wish to view the content in your email client. We do not advise downloading emails if you do not know that the sender is reputable.

What information is available?

What information is available?

When view email you will notice the following information available:

  1. The subject of the email
  2. The sender information, which will include both the email address and the display name when available
  3. The recipients list, which will include those identified in both the To: and CC: fields
  4. The date received by the Mailsphere system

 

What actions can I do?

What actions can I do?

In addition fo viewing this summary information it also possible to perform some actions from this screen:

  1. The check boxes allow for one or multiple emails to be selected
  2. The Subject line allows you to open the detailed view of the email. Potentially harmful content will be hidden in this view so you may find that the full visual characteristics of the email are not represented
  3. With one or more emails selected, using the check boxes, they can be released and delivered to your inbox.

Spam email detail view

Spam email detail view

In the detailed view of the Spam email you will find most of the visual characteristics of the email have been suppressed as the Mailsphere system removes any potentially harmful code from the email.

The following information is available:

  1. The email subject is now at the top of the screen
  2. The sender information and the date received is at the top of the email content
  3. The body of the email has been reduced to text
  4. URL's are still active and we recommend that you should only click on these if you are certain of the email, the sender and the web site that the URL will take you to is legitimate
  5. If you believe this email is not a Spam email then it can be released to your inbox by using the 'Not Spam' button