If you have not logged into Mailsphere for some time and have forgotten your password it is very quick and easy to regain access to the portal so long as you still have access to the email account that is registered with Mailsphere.
The login screen has an option if you have 'Forgotten your password?'. By selecting this you will be able to start the process to reset your password.
Reset your password
At this screen simply enter the email address registered with Mailsphere. It is necessary to have access to this email address for the next step.
A confirmation screen will be displayed once the reset password email has been sent to your inbox.
Password Reset Notification
The email will be sent by firstname.lastname@example.org and will supply you with a link to reset your password. Select this link to begin the password reset process.
The link will open a page that will allow you to set your new password and confirm this. Once you have completed both entries click the Set Password button to continue. Passwords must be at least 8 characters in length.
Password Reset Confirmation
Once the new password has been accepted a confirmation screen will be displayed. You may now enter your email address and recently reset password to login to the portal.