Add an Organisation
The reseller administrator will see an additional option to Add an Organisation. This will open a blank Organisation configuration form.
When you are in the add view there are two sections. The first section is contact details and holds the following information:
- Contact Type - this helps the support teams understand who they are contacting if they need to contact your organisation. In some organisations this might be the IT administrator while in other it may be an Operations Manager or another role responsible for looking after suppliers.
- Contact Email Address - this can be either a group email or an individuals email address and will only be used by Mailsphere and your system management company to contact you regards Mailsphere.
- Contact Telephone - this can be a landline or mobile and as with the email address it will only be used for official Mailsphere business.
Organisations List View
Add a Domain - Organisation selection
If you manage multiple organisations within Mailsphere then you can select which organisation you wish to update using the drop down list.
Edit your new domain
In the incoming addresses section add either the IP addresses, in either IPv4 or IPv6 formats, or an address range or a standard domain name that you wish Mailsphere to accept email from. For these IP addresses only Mailsphere will act as an SMTP gateway for your domain.
If your ISP changes your public IP address that your email system sits behind, then this is where you will need to update the address so that Mailsphere continues supporting your system. You can add multiple so if you are expecting a change or if you have a failover IP then all of these can be entered and will be operational at the same time.
When you are configuring the addresses to be used by Mailsphere to deliver email into your organisation you must also define which is the primary and which are secondary. There should only be one primary but you can configure multiple secondary.
- Select the priority
- Enter the destination IP address (IPv4 and IPv6 formats accepted) or a standard domain name
If you you like these IP addresses tested then please email email@example.com specifying the domain and the outgoing address that you would like us to test.